Privacy Policy

I. Introduction and Commitment to Your Privacy

At TP MEDIA LLC (“we,” “us,” “our,” or “the Company”), we hold your privacy and the security of your personal information in the highest regard. This comprehensive Privacy Policy (“Policy”) outlines how we collect, use, disclose, and safeguard your information when you visit our website https://tpmedia.shop/ (the “Site”) and make a purchase or use any of our services.

Your trust is the foundation of our relationship with you. We are committed to being transparent about our data practices and to handling your data with the utmost care and respect. This Policy is designed to inform you, in clear and straightforward language, about your privacy rights and how the law protects you.

By accessing or using the Site, you consent to the data practices described in this Policy. If you do not agree with the terms of this Policy, please do not access or use the Site.

II. Information We Collect

In the course of operating our Site and providing our services, we collect several types of information. This includes information that can directly identify you and information that provides insights into how you use our Site.

A. Personal Information You Disclose to Us

  • Identifiers and Contact Information: When you place an order, create an account, or contact our customer service, we collect information such as your name, billing and shipping address, email address, and telephone number.

  • Commercial Information: We collect records of products or services purchased, obtained, or considered, as well as your purchasing or consuming histories or tendencies.

  • Payment Information: When you make a purchase, our payment processor, Stripe, collects your payment card details, billing address, and other financial information necessary to complete the transaction. We do not store your full payment card information on our servers. Stripe’s collection and use of your information is governed by its own privacy policy.

  • Communications: If you contact us via email, phone, or live chat, we retain the content of those communications and our responses.

B. Information Collected Automatically

  • Technical Information: When you visit our Site, we automatically collect certain information from your device, including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.

  • Usage Data: We collect information about how you interact with our Site, including the full Uniform Resource Locators (URL) clickstream to, through, and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

C. Information from Third Parties

We may receive information about you from other sources, such as analytics providers (like Google), advertising networks, and search information providers. We may also receive updated delivery and address information from our carriers to facilitate delivery and correct our records.

III. How We Use Your Information

We use the information we collect for various business purposes, always with a legal basis as required by applicable law, such as fulfilling our contract with you, our legitimate business interests, or your consent.

  • To Fulfill Your Orders and Contract: We use your personal information to process and ship your orders, send you order confirmations and tracking information, manage returns and refunds, and provide customer support.

  • To Personalize Your Experience: We use your information to personalize your shopping experience by presenting products and offers tailored to your interests.

  • To Communicate With You: We use your contact information to respond to your inquiries, send you administrative information (such as updates to our policies), and, with your consent where required by law, to send you marketing communications about our products, services, and promotions.

  • To Improve Our Site and Services: We use technical and usage data to analyze trends, administer the Site, track users’ movements around the Site, and to gather demographic information about our user base as a whole. This helps us improve our Site’s functionality, user experience, and product offerings.

  • For Security and Fraud Prevention: We use your information as part of our efforts to keep our Site safe and secure, to monitor and prevent fraud and other unauthorized or illegal activity, and to protect the rights and property of TP MEDIA LLC, our customers, and others.

  • To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

IV. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information with trusted third-party service providers only in the following limited circumstances:

  • Service Providers: We share your information with third parties who provide services on our behalf, such as:

    • Payment Processors: Stripe, for secure payment processing.

    • Shipping and Fulfillment Partners: Carriers like FedEx and UPS, and fulfillment centers to deliver your orders.

    • IT and Infrastructure Providers: Hosting providers, data analysis services, and customer support platforms that help us operate our business.

    • Marketing and Analytics Providers: Services like Google Analytics to help us understand how our Site is used.
      These service providers are contractually obligated to use your information only as necessary to provide these services to us and in a manner consistent with this Policy.

  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (d) protect against legal liability.

  • Business Transfers: In the event that TP MEDIA LLC is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of its assets, your information may be transferred to the successor or acquiring entity.

V. Cookies and Similar Tracking Technologies

Our Site uses cookies and similar tracking technologies to collect and store certain information.

  • What Are Cookies? A cookie is a small file placed on your device when you visit a website. It helps the site remember information about your visit, which can make it easier to visit the site again and make the site more useful to you.

  • How We Use Cookies:

    • Essential Cookies: Necessary for the Site to function. They enable core functionality such as security, network management, and allowing you to make purchases.

    • Performance/Analytics Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our Site.

    • Functionality Cookies: Enable the Site to provide enhanced functionality and personalization, such as remembering your login details or language preferences.

    • Targeting/Advertising Cookies: May be set through our site by our advertising partners to build a profile of your interests and show you relevant ads on other sites.

  • Your Choices Regarding Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.

VI. Data Security and Retention

  • Security Measures: We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include encryption (SSL) for data in transit, secure servers, and access controls. However, while we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

  • Data Retention: We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.

VII. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

  • The Right to Access: You can request a copy of the personal information we hold about you.

  • The Right to Rectification: You can request that we correct any inaccurate or incomplete personal information.

  • The Right to Erasure (the “Right to be Forgotten”): You can request that we delete your personal information in certain circumstances.

  • The Right to Restrict Processing: You can request that we suspend the processing of your personal information in certain circumstances.

  • The Right to Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

  • The Right to Object: You can object to our processing of your personal information in certain circumstances, particularly for direct marketing.

  • The Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request in accordance with applicable data protection laws. We may need to verify your identity before processing your request.

VIII. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

IX. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be indicated by an updated “Last Revised” date at the bottom of this page. We encourage you to review this Policy periodically to stay informed about how we are protecting your information. Your continued use of the Site after any changes signifies your acceptance of the updated Policy.

X. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

  • Email: lethanh1885@gmail.com

  • Phone: +84387093064

  • Mailing Address: TP MEDIA LLC, 117 South Lexington Street Ste 100, Harrisonville, MO 64701

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.