Contact us

I. Your Connection to Our Team: A Warm Welcome

At TP MEDIA LLC, we firmly believe that the foundation of a great customer experience is open, accessible, and effective communication. We are not just a faceless e-commerce entity; we are a dedicated team of home furnishing enthusiasts and customer service professionals who are genuinely passionate about helping you achieve your interior design vision. This “Contact Us” page is your direct gateway to that team. Whether you have a simple question about a product’s dimensions, need guidance in coordinating different pieces, require assistance with an ongoing order, or simply wish to share your feedback, we are here to listen and assist. Your inquiries, thoughts, and concerns are of paramount importance to us, and we are committed to providing you with timely, thoughtful, and comprehensive responses. Consider this page your central hub for all forms of communication with TP MEDIA, designed to make reaching out to us as seamless and convenient as the shopping experience on our website.

II. Our Commitment to Customer Communication

Before we delve into the specific contact details and methods, we want to take a moment to articulate our formal commitment to you regarding our communication standards. This is our promise, the service level you can consistently expect when you interact with our brand.

  • Responsiveness: We understand that your time is valuable. Our goal is to acknowledge all customer inquiries within 4 business hours during our standard operating times and to provide a substantive resolution or update within 24 business hours. For more complex issues that require detailed investigation, we will keep you informed every step of the way, ensuring you are never left in the dark.

  • Expertise and Empathy: Our customer service representatives are not just script-readers; they are trained product specialists with a deep understanding of our furniture collections, materials, and assembly processes. Furthermore, they are trained in empathetic communication, ensuring that you feel heard, understood, and valued in every interaction.

  • Clarity and Transparency: We believe in straightforward, jargon-free communication. We will always provide clear, honest answers to your questions. If there is an issue, we will explain it plainly, outline the available solutions, and work collaboratively with you to reach the best possible outcome.

  • Multiple Avenues of Support: We recognize that different people have different preferences for communication. Some prefer the immediacy of email, while others need the detailed back-and-forth of a phone call. We have established multiple, robust channels to cater to these preferences, ensuring you can reach us in the way that feels most comfortable to you.

III. Comprehensive Contact Information and Channels

Below, you will find a detailed breakdown of all the ways you can get in touch with the appropriate department at TP MEDIA LLC. Please select the channel that best suits the nature of your inquiry to help us serve you with maximum efficiency.

Primary Contact Methods

1. Customer Service Email (Recommended for Non-Urgent Inquiries)
For general questions, pre-sales product information, feedback, and concerns that do not require immediate, real-time conversation, email is an excellent option. It allows you to detail your inquiry thoroughly and provides a written record for future reference.

  • Email Address: lethanh1885@gmail.com

  • Best For:

    • General questions about our products, materials, or warranties.

    • Requesting additional product images or information.

    • Providing feedback on our website or your shopping experience.

    • Collaboration and partnership proposals.

    • Non-urgent post-purchase support.

  • What to Include in Your Email: To help us assist you faster, please include your full name, order number (if applicable), and a clear subject line (e.g., “Question about Dining Table Assembly” or “Pre-Sales Inquiry: Rug Material”).

  • Expected Response Time: We strive to respond to all emails within 4-8 business hours.

2. Customer Service Phone Line (Recommended for Urgent or Complex Matters)
For time-sensitive issues, complex order problems, or if you simply prefer to speak with a human being, our phone line is the most direct route. This is your best bet for urgent shipping complications or detailed troubleshooting.

  • Phone Number: +84387093064

  • Best For:

    • Urgent issues with a current order or delivery.

    • Complex questions that are better explained in a conversation.

    • Immediate assistance with the checkout process on our website.

    • Clarification on our policies that you find confusing.

  • Hours of Operation: Our phone lines are staffed by live customer service agents from 9:00 AM to 5:00 PM Central Standard Time (CST), Monday through Friday. Calls outside of these hours will be directed to a detailed voicemail system, which we monitor diligently and will return on the next business day.

Secondary and Specialized Contact Methods

3. Live Chat Support (Recommended for Quick Questions)
For the fastest answers to your quick, straightforward questions, we offer a live chat feature directly on our website. This is ideal for confirming product availability, verifying dimensions, or checking shipping timelines without having to make a phone call or send an email.

  • How to Access: Look for the “Live Chat” widget typically located in the bottom-right corner of your screen on any page of https://tpmedia.shop/.

  • Hours of Operation: Our live chat is available from 8:00 AM to 6:00 PM CST, Monday through Friday.

  • Best For:

    • Quick stock-level checks.

    • Confirmations of product specifications.

    • Basic questions about our shipping and return policies.

4. Postal Mail (For Formal Correspondence)
While not the fastest method, we welcome and value formal written correspondence. Please use this address for any legal documents, formal complaints, or partnership packages that require physical delivery.

  • Mailing Address:
    TP MEDIA LLC
    117 South Lexington Street, Suite 100
    Harrisonville, MO 64701
    United States

Proactive Connection: Following Our Journey

While not a direct customer service channel, our social media presence is a great way to stay connected with the TP MEDIA brand, get inspiration for your home, and be the first to know about new product launches and promotions. You can engage with us there, but for order-specific issues, please use the primary contact methods above for a faster and more secure resolution.

  • Social Media: [Note: You can add placeholder links here, e.g., Facebook, Instagram, Pinterest. Example: Facebook.com/TPMEDIAFurnishings – Instagram.com/TPMEDIA_Home] We recommend sending direct messages (DMs) for public-facing questions, but again, for detailed support, email or phone is preferred.

IV. Maximizing Your Support Experience: A Guide to Getting Help Faster

To ensure that your interaction with our support team is as efficient and productive as possible, we have compiled a set of best practices. Providing the right information from the outset can dramatically reduce resolution times.

Before You Contact Us, Please Have Ready:

  • Your Order Number: This is the most critical piece of information. It can be found in your order confirmation email and allows us to instantly pull up your entire order history, shipping details, and transaction records.

  • Product Name and SKU: If your inquiry is about a specific product, having the full product name and/or the SKU (Stock Keeping Unit) code from the product page is extremely helpful.

  • A Clear Description: Please describe your issue or question in as much detail as possible. For example, instead of “My table is broken,” a more helpful description would be, “The left front leg of my ‘Harbor View Dining Table’ has a crack running vertically along the seam, causing wobbling.”

  • Relevant Screenshots or Photos: A picture is worth a thousand words. If you are experiencing a product issue, please attach clear, well-lit photographs. If you are encountering a problem on our website, a screenshot is immensely valuable for our technical team.

V. Frequently Asked Contact Questions (FAQ)

To save you time, we have pre-emptively answered some of the most common questions related to contacting us.

Q1: What is the fastest way to get help with a problem on my order?
A: The absolute fastest way to resolve an urgent issue with an active order (e.g., a missed delivery window, damaged item upon arrival) is to call our customer service phone line at +84387093064 during our business hours. This connects you directly to an agent who can take immediate action.

Q2: I emailed you but haven’t heard back. What should I do?
A: First, please check your spam or junk mail folder, as our responses can sometimes be filtered there. If you do not see a response after 8 business hours, please feel free to call us or use the live chat function to ensure your inquiry was received. It is possible that the email was lost in transit.

Q3: Can I change or cancel my order after it has been placed?
A: We are often able to modify or cancel orders if we are contacted very quickly after the order is placed, as we process and ship orders efficiently to get them to you fast. Please call us immediately for the best chance of intercepting your order. Once an order has entered the “Shipped” status, it can no longer be cancelled, but you can initiate a return upon receipt following our Refund and Return Policy.

Q4: Who should I contact for technical issues with the website?
A: For any problems you encounter while browsing or checking out on https://tpmedia.shop/, such as payment errors, page loading issues, or account login problems, please email our technical support team at lethanh1885@gmail.com with the subject line “Website Technical Issue” and include a screenshot of the problem.

Q5: Do you have a showroom where I can see your products in person?
A: Currently, TP MEDIA LLC operates as a dedicated e-commerce retailer. This allows us to maintain lower overhead costs and pass the savings on to you through our competitive pricing. While we do not have a public showroom at our Harrisonville headquarters, we provide highly detailed product descriptions, multiple high-resolution images, and precise dimensions on every product page to help you make an informed decision from the comfort of your home.

VI. A Final Note on Partnership and Feedback

Your voice is instrumental in our continuous journey of improvement. We view every piece of feedback—whether it is a compliment that lifts our team’s spirit or constructive criticism that highlights an area for growth—as a gift. By telling us what we are doing right and where we can do better, you become an active partner in shaping the future of TP MEDIA LLC. We thank you for your trust and for choosing us to be a part of your home’s story. We look forward to hearing from you.